The Long-Term Care Ombudsman Program

Many people don’t know about the Long-Term Care Ombudsman Program, which is part of the U.S. Department of Health and Human Services. Every state has an ombudsman program, and their job is to act as advocates for people who are residents of assisted living facilities, nursing homes, board and care homes and other types of eldercare facilities.

These are people who will listen to your concerns, conduct investigations on your behalf and attempt to resolve a variety of issues. Residents of adult care facilities have federally protected rights, and these rights include being treated with respect and dignity as well as receiving proper and timely care. Unfortunately, at some eldercare facilities, abuses do take place and many residents fear speaking up or perhaps believe that no one really cares.

Your ombudsman can help you with many different types of concerns, including the overall quality of care you are receiving. They also can explain what your rights are and be there to assure that your rights are not being violated. They can help with issues of abuse and neglect. They can help if you or your loved one are being restrained either physically or through the use of chemical restraints.

They also can help with transfer and discharge issues as well as with issues regarding privacy and confidentiality. No one at a care facility has the right to restrict your communication with others, whether it is by phone, by mail or in person. You are not a prisoner but a resident, and you or your loved one deserves privacy and respect. 

These are just a few ways how the ombudsman might be able to help. If you ever need support, contact the San Diego County Long-Term Care Ombudsman at 800-640-4661 for help.

If you suspect that your loved one is not receiving proper care, please give us a call at Care Placement. We can help you find a facility that truly meets the needs of your loved one, and we charge no cost for our services. We pre-screen nursing homes, assisted living homes, board and care homes and even in-home caregivers. Fill out our questionnaire, and a representative will call you and help you find the best possible facility for you or your parent where you are treated with dignity and compassion.

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